Hello everyone, I cannot guarantee these methods would fix the issues for you but I'm making this thread in hopes of collating all the possibilities of why players cannot claim their Twitch Drops. So first and fore most, let's double check that we have all the necessary checkboxes cleared that SHOULD allow us to receive our drops.
NECESSARY INFORMATION
Klei Support Article: How to link your Twitch Account to your Klei Account
DEV(s) recent input on the matter:
If you have already properly connected your Twitch Account to your Klei Account before, here's how to make sure you've linked them correctly.
Below is the image of what your https://accounts.klei.com/account/info should show, if properly connected:
Clicking the Twitch Account Number should directly bring you to your Twitch Account's setting. Then below is the image of your Connections and under OTHER CONNECTIONS should reflect Klei Entertainment:
Also if you've accumulated enough watch times Twitch Notifications should reflect new drops, example below:
![twitchdrp.png.14c7ed4b61e326c70e050472044e9d95.png]()
Drops are received the same way we all received our Daily Drops, upon first login of the day as soon as we enter the Main Menu of DST (after pressing Play and properly logged in).
TROUBLESHOOTING
If you've made sure of these things and you still haven't received your Twitch Drops, then follow the links below:
Make sure to double check for every method mentioned in these Klei Support Articles. If you still aren't able to receive your drops by opening DST then go to Documents\Klei\DoNotStarveTogether and attach the client_log.txt file from there to your reply to this thread.
DO NOT COPY PASTE its contents to a reply. Simply DRAG-DROP the whole file from that folder into the edit box when you make a reply to this thread.
Hopefully we can figure out what's going wrong together for any outliers on this issue.
@LeeEverett @annakinsolo @Merakses_CK @BeeboxD @akli72 @vladys611 @fractalmytholog @itspoakie @darees @Radpon @vexx32 @rFreon @GootsGaming @LastOfSaviors @PacManiacDK @AiurRefugee @sharckgx @Weeber07 @Tzucaak @akzakz @dragonmaky @Kavthekid @YeetusDelitus @dho8 @sovon9 @Pkpoon @Pumpkin Soda @Seb89 @Filip Svoboda @GoldenOkami94 @TheAleksDemon
Hopefully everyone who needs this information finds it. I've @mentioned as many people as I could find that are having issues with Twitch Drops.
I hope it helps, cheers.
UPDATE (April 27, 2020):
New update for the Klei servers has been deployed and any discrepancies has been retroactively applied to affected accounts cause by unintended side effects by a previous Klei server update. Refer to the dev replies in this thread for more info. Unless outliers come up, everything should be back in order for everyone.
Thank you devs for the updates on the matter and just as importantly thank everyone for your cooperation and patience on the matter.
Cheers.