Troubleshooting: Cannot Receive Twitch Drops?

Hello everyone, I cannot guarantee these methods would fix the issues for you but I'm making this thread in hopes of collating all the possibilities of why players cannot claim their Streaming Drops. So first and fore most, let's double check that we have all the necessary checkboxes cleared that SHOULD allow us to receive our drops.

Latest Info on Streaming Drops click: NEW Streaming Drops Available Now! (The Smite'ning Rod)

NECESSARY INFORMATION:

[1] Klei Support Article: How to link your Twitch Account to your Klei Account

If you have already properly connected your Twitch Account to your Klei Account before, here's how to make sure you've linked them correctly.

[2] Below is the image of what your https://accounts.klei.com/account/info should show, if Twitch Account is properly connected:

[3] Clicking the Twitch Account Number should directly bring you to your Twitch Account's setting (IF you are already currently logged in your Twitch Account in the same Web Browser). Then below is the image of your Connections and under OTHER CONNECTIONS should reflect Klei Entertainment:

[4] If you've accumulated enough watch times you can go to https://www.twitch.tv/drops/inventory and CLAIM your Streaming Drop. On the Twitch App Mobile, click your Profile Icon in the Corner > Drops > Click Reward > Claim. Be aware that you have to CLAIM each reward individually before you can accumulate more watch time for the next reward. Click All Campaigns Tab to see more details about the current drop:

[5] Twitch Gift Drops are received the same way we all received our Daily Drops which is upon first login of the day as soon as we enter the Main Menu of DST (after pressing Play and properly logged in). In case of Twitch Drops, if you've claimed the Twitch Drop while DST is open then simply go through the login process again by restarting DST. Shown Below:

TROUBLESHOOTING:

If you've made sure of the things mentioned above and you still haven't received your Twitch Drops, then follow the links below:

• Earned Twitch Drops are not showing up in Don't Starve Together

• Don't Starve Together items are missing from my Steam Inventory

• Trying to re-link Twitch Account? Instead of using REMOVE ACCOUNT on Klei Account in [2] to unlink your TwitchAccount, try use the DISCONNECT button for Twitch in [3] instead. Then go through the process of LINKING your twitch account using the link in [1].

Make sure to double check for every method mentioned in the listed Klei Support Articles.

STILL NOT WORKING?

If none of these help, our last resort would be for you to directly reach out to Klei Support staff through this Submit A Request for with the following details:

Game: Don't Starve Together

Category: Account Help

Provide your Klei User ID (found in https://accounts.klei.com/account/info) + Twitch Account Username + ALSO a copy of your client_log.txt (Click Add File > Browse to to Documents\Klei\DoNotStarveTogether > Double Click client_log.txt)

OR DRAG-DROP the whole client_log.txt file from that folder into the drop files here box at the bottom of the Submit a request page.

Do not forget to add any substantial information in your description about what you've tried so far in trying to fix it. In case you might provide details that could help the devs further reduce the risk of any issues in the future.

Hopefully everyone who needs this information finds it.

I hope it helps, cheers.

----------

POST UPDATE (March 27, 2021):

• Reworked information to better reflect the new Streaming Drops System.

POST UPDATE (Oct 28, 2020):

• Decluttered post for ease of use.
• Since issue that originally prompted the creation of this thread made has long been fixed, I've enclosed in the spoiler below all the prior information involving that specific issue for posterity.

POST UPDATE (April 27, 2020):

New update for the Klei servers has been deployed and any discrepancies has been retroactively applied to affected accounts cause by unintended side effects by a previous Klei server update. Refer to the dev replies in this thread for more info. Unless outliers come up, everything should be back in order for everyone.

Thank you devs for the updates on the matter and just as importantly thank everyone for your cooperation and patience on the matter.

Cheers.